Shipping, Processing & Order Policies

At EzLife Skincare, we work diligently to process, package, and ship orders accurately and efficiently. Our goal is to ensure reliable delivery timelines while maintaining quality control across all skincare manufacturing and bulk supply orders.

Please review the policies below before placing your order.

Expedited Processing & Rush Orders

In certain cases, rush production or expedited shipping may be available depending on current production capacity and ingredient availability.

If expedited service is required, customers should contact our team before placing an order so availability and pricing can be confirmed.

Additional fees may apply for rush manufacturing or expedited delivery services.

Standard Shipping Rates

We provide simple flat-rate shipping for most standard orders.

Free shipping applies to standard ground shipping using our preferred carrier.

Additional charges may apply for:

• Expedited shipping
• Freight or pallet shipments
• Special delivery requirements
• Climate-controlled shipping

Freight and large bulk shipments may require custom shipping quotes.

Shipping Policy

Shipping Point & Transfer of Risk

All products are shipped FOB from our manufacturing location.

Ownership and risk transfer to the customer once the shipment has been handed over to the carrier.

EzLife Skincare is not responsible for carrier delays, damage during transit, or shipping disruptions once the order leaves our facility.

Carrier Performance

Shipping carriers operate independently. While we partner with reputable carriers, we cannot guarantee delivery timelines or shipping performance.

Customers requiring specialized shipping arrangements such as temperature-controlled transport or scheduled freight delivery should coordinate these requirements before shipment.

Backorders & Partial Shipments

If an item becomes temporarily unavailable, we may choose to:

• Hold the order until all items are available, or
• Ship available items separately

Partial shipments may occur depending on product availability and order priority.

Receiving Your Shipment

Delivery Inspection

Customers must inspect shipments immediately upon delivery.

If visible damage is present, it must be noted with the carrier at the time of delivery before signing the shipment receipt.

Damaged Shipments

If damage is discovered after delivery, please contact our support team within 10 days of receiving the shipment.

To process a claim:

• Retain all original packaging materials
• Take photos of the damaged items and packaging
• Provide shipment details and order number

We will assist in filing a claim with the shipping carrier. Once the carrier confirms the claim, a replacement or refund may be issued.

Returns & Refund Policy

Due to the nature of bulk skincare ingredients and wholesale cosmetic products, all sales are considered final.

Returns or refunds cannot be issued for:

• Changes of mind
• Fragrance preference
• Color differences
• Texture or viscosity expectations
• Natural variations in ingredients

Minor variations may occur between batches due to the natural characteristics of raw materials.

Samples Recommended

We strongly recommend ordering product samples before purchasing bulk quantities.

Sampling allows brands to evaluate texture, fragrance, compatibility, and formulation performance before committing to large orders.

Exceptions

Returns may only be accepted under the following condition:

• Verified shipping damage reported within 10 days of delivery

If the correct product was shipped and matches the order, the sale remains final.

Order Cancellation Policy

Orders may be canceled only before production or processing has begun.

Once an order enters any of the following stages, it cannot be canceled:

• Manufacturing
• Batch production
• Packaging
• Shipment preparation

Cancellation requests must be submitted in writing and are not considered valid until confirmed by our team.

Custom formulations, bulk manufacturing orders, and special production runs cannot be canceled once production has started.

Contact Support

For order questions, shipping inquiries, or assistance with claims, please contact our support team.

Email: hello@ezlifeskincare.com